Welcome to Freshlookz, operated by Zenobyte Innovations Private Limited. Our platform is designed to offer a carefully curated clothing shopping experience while maintaining a strong commitment to online security, transparency, and responsible handling of user information.  

Throughout these Terms and Conditions, the terms “we,” “us,” and “our” refer to Zenobyte Innovations Private Limited, whereas “you,” “your,” and “users” refer to every individual accessing or using Freshlookz. By continuing to browse or use our platform, you acknowledge and agree to these Terms and Conditions. If you do not agree with any part of these terms, we respectfully advise you to discontinue using our website.  

Acceptance of Terms  

By accessing, browsing, or purchasing through Freshlookz, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Zenobyte Innovations Private Limited reserves the right to amend, modify, or update these terms at any time without prior notice. Your continued use of the website following any revisions constitutes your acceptance of the updated Terms and Conditions. If you do not agree with any future modifications, you should discontinue using the platform.  

Eligibility to Use the Website  

To access our website and place orders:  

• You must be at least 18 years of age or access the website under the supervision of a parent or legal guardian.  
• You must possess the legal capacity to enter into binding agreements in accordance with applicable laws.  
• We reserve the right to refuse service, terminate accounts, or cancel orders if we reasonably determine that a user does not satisfy these eligibility requirements.  

Account Registration  

You may be required to create an account to access certain features available on our website.  

By registering an account, you agree to:  

• Provide accurate, complete, and up-to-date information.  
• Maintain the confidentiality of your account credentials.  
• Inform us immediately if you become aware of any unauthorized access or use of your account.  
• We shall not be responsible for any loss or damage resulting from unauthorized account access caused by your failure to protect your login credentials.  

User Responsibilities  

By using our website, you agree to:  

• Use the platform only for lawful and personal purposes.  
• Refrain from engaging in activities that interfere with the operation, functionality, or security of the website.  
• Not attempt to gain unauthorized access to any account, system, or network associated with our platform.  
• Not upload, transmit, or distribute unlawful, offensive, harmful, or inappropriate content.  
• Avoid placing false, misleading, or fraudulent orders.  

Any violation of these responsibilities may result in the suspension or permanent termination of your account.  

Product Information and Availability  

We strive to ensure that all product descriptions, pricing, colours, and availability information displayed on our website are as accurate as possible. However:  

• Product colours may vary slightly due to lighting conditions and individual screen settings.  
• We cannot guarantee that every product displayed will remain available at the time your order is placed.  
• We reserve the right to limit available quantities or discontinue any product without prior notice.  

If any discrepancy arises, we reserve the right to cancel the affected order.  

Orders & Payments  

We reserve the right to revise product prices at any time without prior notice. In the event of pricing errors, typographical mistakes, or incorrect product information, we reserve the right to cancel or decline any order placed at the incorrect price, regardless of whether payment has been completed or the order has been confirmed.  

Payments must be completed using the approved payment methods available during checkout, including but not limited to credit cards, debit cards, UPI, net banking, and digital wallets. Transactions are processed through secure third-party payment gateways to help safeguard your payment information. We do not retain sensitive payment details, including card numbers, on our servers.  

By placing an order, you confirm that all billing and payment information provided is accurate, complete, and authorized for use. Every order is subject to verification and review. We reserve the right to delay or cancel any order if fraudulent activity is suspected or if any information provided is found to be inaccurate or misleading.  

After successfully placing your order, an order confirmation email will be sent to the email address provided during checkout. This confirmation acknowledges receipt of your order but does not represent final acceptance until the order has been verified and processed for dispatch.  

Intellectual Property Rights  

All content available on this website, including logos, product designs, images, layouts, icons, written materials, and software code, remains the exclusive property of Freshlookz or its licensors and is protected under applicable intellectual property laws.  

You may not reproduce, copy, modify, distribute, or commercially use any portion of the website without obtaining our prior written permission. Unauthorized use may result in legal proceedings.  

Use of Website Content  

The content available on this website is provided solely for personal and non-commercial purposes. You may print or download content only for your own personal reference. Any commercial reproduction, distribution, or unauthorized use of our website content is strictly prohibited.  

Prohibited Activities  

You agree not to engage in any of the following activities:  

• Uploading viruses, malware, or other harmful software.  
• Attempting to interrupt, damage, or overload the website.  
• Using automated tools such as bots or crawlers to access website content.  
• Misrepresenting or falsifying personal information.  
• Publishing defamatory, abusive, offensive, or unlawful content.  
• Violating any applicable local, state, national, or international laws.  

We reserve the right to pursue appropriate legal action against any individual or entity involved in prohibited activities.  

Privacy Policy Reference  

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and safeguard your personal information. We encourage you to review the Privacy Policy to better understand our data practices.  

Limitation of Liability  

To the fullest extent permitted under applicable law, Freshlookz shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, our website or products, even if we have been advised that such damages may occur.  

Indemnification  

You agree to indemnify, defend, and hold harmless Freshlookz, its affiliates, directors, employees, and representatives from any claims, liabilities, losses, damages, costs, or expenses arising from your breach of these Terms and Conditions or your misuse of the website.  

Disclaimer of Warranties  

Our website and all content made available through it are provided on an "as is" and "as available" basis without any express or implied warranties. We do not warrant that the website will always operate without interruption, remain error-free, or be completely secure.  

Force Majeure Clause  

We shall not be held responsible for any failure or delay in performing our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, labour disputes, epidemics, or telecommunications failures.  

Governing Law and Jurisdiction  

These Terms and Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from these Terms and Conditions shall fall under the exclusive jurisdiction of the competent courts in India.  

Dispute Resolution  

We are committed to resolving customer concerns fairly and efficiently. If any dispute, claim, or disagreement arises from your use of our website, products, or services, we encourage you to first contact our customer support team at zenobyteinnovationsprivatelimi@gmail.com in an effort to achieve an amicable resolution.  

By using our website, you acknowledge and agree to this dispute resolution process as a condition of accessing and using our services.  

Termination of Access  

We reserve the right to suspend, restrict, or permanently terminate your access to the website, without prior notice, if you violate these Terms and Conditions or engage in activities that may harm our platform or other users.  

Changes to Terms and Conditions  

We reserve the right to modify or update these Terms and Conditions at any time. Your continued use of the website following any revisions constitutes your acceptance of the updated Terms and Conditions.  

Contact Information  

If you have any questions, feedback, or concerns regarding these Terms and Conditions, please contact us at: zenobyteinnovationsprivatelimi@gmail.com.