At Freshlookz, operated by Zenobyte Innovations Private Limited, we are committed to providing a smooth and convenient shopping experience for our customers. Throughout this document, the terms “we,” “us,” and “our” refer to Zenobyte Innovations Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order through our website, you acknowledge and agree to the return and refund terms outlined below. If you need to return an item, this policy explains the process and conditions for your convenience.  

Eligibility for Returns  

• Items must be unused, unwashed, and returned in their original condition with all tags, labels, and packaging intact.  
• Please ensure that all tags, labels, and original packaging are included with the returned product.  
• Products that have been worn, washed, cleaned, or altered in any manner are not eligible for return.  
• Return requests must be submitted within 48 hours from the date of delivery. To initiate a return, please contact our customer service team within this specified period.  
• Returns that do not satisfy these eligibility requirements will not be accepted.  

How to Initiate a Return  

Step 1: Initiate a Request  

Send your return request by email, including your Order ID and the reason for the return, to zenobyteinnovationsprivatelimi@gmail.com.  

Step 2: Share Supporting Photos  

If the product is damaged, defective, or incorrect, please attach clear photographs showing the issue to help us process your request more efficiently.  

Step 3: Follow the Return Instructions  

Once your return request has been approved, we will provide you with detailed instructions regarding the return process.  

We reserve the right to reject any return request that does not comply with the conditions outlined in this policy.  

Refund Process & Timeline  

After receiving your returned product, our team will inspect it to confirm that it satisfies our return requirements. You will be informed whether your refund request has been approved or declined. If approved, the refund will be credited to your original payment method within 5–7 business days. A confirmation email will be sent once the refund has been successfully processed.  

Partial Refund Guidelines  

If a returned product only partially meets the return eligibility requirements, such as having minor damage or incomplete packaging, we may issue a partial refund at our sole discretion.  

Damaged, Defective, or Wrong Product  

If you receive a product that is damaged, defective, or different from what you ordered, please submit a return request within 48 hours of delivery. Kindly email us clear photographs or videos showing the issue so that we can review your request and resolve it as quickly as possible.  

Need Assistance?  

If you have any questions or require assistance regarding your return or refund, please feel free to contact our customer support team at zenobyteinnovationsprivatelimi@gmail.com.  

Thank you for choosing Freshlookz. We truly value your trust and remain committed to providing you with an exceptional shopping experience.