At Freshlookz, operated by Zenobyte Innovations Private Limited, we are committed to protecting your privacy and safeguarding the personal information you share with us. We handle your data with transparency, responsibility, and care to ensure a secure and dependable shopping experience. Every piece of information collected is used solely to provide and improve the services you receive through our platform.  

Throughout this Privacy Policy, the terms “we,” “our,” and “us” refer to Zenobyte Innovations Private Limited, while “you,” “your,” “user,” and “users” refer to individuals who access or purchase from Freshlookz. This Privacy Policy explains how we collect, use, store, and manage your personal information. By continuing to use our website, you acknowledge and agree to the practices outlined in this policy. If you do not agree with any part of this Privacy Policy, we respectfully recommend that you discontinue using our platform.  

Information We Collect  

To provide a more convenient and personalized shopping experience, we collect certain types of information.  

Personal Details:  

• Your personal information, including your full name, email address, and phone number.  
• Billing and shipping address information.  
• Payment information required to process your purchases.  

Browsing & Interaction Data:  

• Information about how you interact with our website, including your purchase history and preferences.  
• Details of your browsing activity across products, categories, and website pages.  

Device & Technical Information:  

• Your IP address, browser type, browser version, and device information.  
• Location information where permission has been provided.  
• Website usage data to improve navigation, performance, and platform security.  

Cookies & Tools:  

• Technologies that personalize and improve your browsing experience.  
• Features that help display products and content relevant to your interests.  

How We Use Your Information  

We collect and use your information for the following purposes:  

Processing Orders & Support: To process your orders and assist with any queries or concerns.  

Customized Experience: To personalize your shopping experience and provide relevant product recommendations.  

Updates & Offers: To send promotional communications and important updates only when you have provided your consent.  

Safety & Prevention: To detect, prevent, and address fraudulent or suspicious activities on our platform.  

Legal Compliance: To comply with applicable legal, regulatory, and statutory obligations.  

Sharing Your Information  

We do not sell your personal information. However, your information may be shared with:  

• Trusted third-party service providers, including shipping partners and payment processors.  
• Legal or regulatory authorities when disclosure is required by law or for fraud prevention purposes.  
• Business partners when necessary to facilitate services under appropriate confidentiality obligations.  

Cookies and Tracking Technologies  

We use cookies, web beacons, and similar technologies to improve your browsing experience, understand website usage, and provide relevant content. You may manage or disable cookies at any time through your browser settings.  

Data Storage and Security  

We use industry-standard security measures to safeguard your information against unauthorized access, misuse, loss, or disclosure. These measures include SSL encryption, secure server infrastructure, and restricted access controls. However, despite our best efforts, we cannot guarantee absolute security.  

Data Retention Period  

We retain your personal information for a period of 8 to 12 months following your most recent interaction with our website, unless a longer retention period is required under applicable tax, legal, or regulatory obligations.  

Your Rights and Choices  

As a user of our platform, you have the right to:  

• Access or update your personal information.  
• Request deletion of your personal information, subject to applicable legal requirements.  
• Opt out of receiving promotional communications.  
• Disable cookies through your browser settings.  

Children's Privacy  

Our services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect or process personal information from minors. If we become aware that information belonging to anyone under the age of 18 has been collected, we will promptly delete such information.  

Third-Party Links  

Our website may connect with third-party payment gateways or financial service providers to securely process transactions. We are not responsible for the privacy policies, practices, or content of these third-party platforms. We encourage you to review their respective privacy policies before using their services.  

Changes to This Privacy Policy  

We may update or modify this Privacy Policy from time to time. Any revisions will be published on this page. Your continued use of our website and services following the publication of any updates constitutes your acceptance of the revised Privacy Policy.  

If you have any questions or concerns regarding the way your information is collected or handled, please contact us at zenobyteinnovationsprivatelimi@gmail.com.  

Consent  

By accessing and using our website and services, you acknowledge and consent to the collection, use, and sharing of your information as described in this Privacy Policy.  

Contact Us  

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: zenobyteinnovationsprivatelimi@gmail.com.